Brand Policies

Customer Care

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At Children with Whiskers, our top priority is you and your dogs happiness! For any reason you are unsatisfied please email us at info@childrenwithwhiskers.com and we will be happy to help. 

Returns

We hope you love your items, but just in case we do offer a 14 day return policy on all Items. Items must meet all the following criteria to be returned: original tags still attached, unworn, unwashed and in the original condition you received them in. Refunds may only be processed back onto the original method of payment. The customer is responsible for return postage. Please email us if you're wanting to start a return and we'll gladly help with the return process info@childrenwithwhiskers.com

Refunds

Once your return is received and reviewed, you'll receive an email to notify you that your refund has been processed. Or you will be notified if there are issues with the return. 

Your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 business days but depends on your financial institution. 

Refunds will only be process to your original method of payment. If it has been more than 10 business days without a refund, please contact info@childrenwithwhiskers.com and we will assist you.

Exchanges 

We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/color. Please place a new order for this item and complete the return process to return the original item. If you are wanting to return an item that was on sale, you will be refunded the amount purchased for during the sale. If you wish to re-purchase, the sale price(s) usually cannot be honored once a sale has finished. 

Privacy & Safety

Our Children with Whiskers Privacy Policy describes how your peroneal information is collected, used, and shared when you visit or make a purchase from https://childrenwithwhiskers.com (the “Website”). 

 

This website is operated by Children with Whiskers. Throughout the site, the terms “we”, “us” and “our” refer to Sir Dogwood. Sir Dogwood offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

When you visit the Children with Whiskers Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We may share personal information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you. We collect Device Information using the following technologies: cookies, log files, and web beacons. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud; and
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix as the platform for our online store. You can read more about how Wix may use your Personal Information here: https://www.wix.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. When you place an order through the Children with Whiskers website, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about these practices, if you have questions please contact by e-mail at info@childrenwithwhiskers.com or by mail using the details provided below:

1200 N Main ST Po Box #695 Meridian, ID 83680